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At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.
Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation
Tom was always available to speak and he always answered our questions. He was very friendly and knowledgeable. He made the homebuying process, not so stressful
Corinne went above and beyond to help us navigate the home buying process. Especially as a first time home buyer, Corinne answered all of our questions and patiently guided us step by step. Corinne was highly knowledgeable, friendly, and a pleasure to work with.
Pat was very responsive
Matt was very helpful throughout the entire process. He made me feel comfortable and took the time to educate me about the process. 10/10 would recommend him.
Quick and efficient responses
Once Greg became directly involved with the process everything went very smooth and we felt confident that everything would go well.
Great communication, professionalism, and hard work by Scott’s team. Very easy to communicate with. We would highly recommend Scott and his team for your mortgage needs.
Matt and his team were efficient and a pleasure to work with.
Phil was always willing to answer our (many) questions, explained the process, the pricing and the logistics of rates, refinancing and extra payments. He's a fantastic person to work with who cares about what he does and the clients he is working for. I would 1000% recommend him to anyone in search of a home loan.
Lots of communication and regular updates, and speed of delivery
Lucky was ALWAYS available to answer my questions. We had multiple zoom meetings where she explained everything meticulously. And she updated me almost daily on my loan!
Colin and Lucas were really helpful in explaining and guiding us through the process
Kevin was really personable, answered the phone when I called and was understanding and helpful with all my questions and phone calls due to having no idea what I was doing in buying my first house. Felt very comfortable working with him and his team. Will definitely recommend to anyone buying a house.
I thought the knowledge, Professionalism, work ethic, education given to me and the constant communication of status and information was unbelievable! Troy, Wynne, Sarah, and Danielle were all working in tandem with me and the two realtors that I was dealing with moving from state to state. I would highly recommend Fairway mortgage to anyone. i've dealt with many mortgage companies and fairway is at the top!
Thank you for always being available to answer any of my questions. Thank you for helping us achieve our goal of homeownership. I've always heard people talk about how stressful it is to buy a home. Thanks to you, we didn't feel stressed at all. Thank you for blessing our family.
Communication
Great customer service and care
The Josh experience. Expertise, expediency, simplicity. The way to go is w Josh.
Great communication and very detailed about process And supportive through everything
Michelle was diligent in communication and made each step very clear. She built a relationship of trust with us.
You were flawless! You made our experience buying our first home a great one. Words cannot begin to express our gratitude. Thank you so much for everything!
Easy first time purchase
quick and easy, no hassle.
Frequent and open communication with us as we were trying to figure things out.
Aj was very informative as first time home buyers we we’re definitely in over our heads but aj was patient and super helpful would recommend him to anyone!
Any questions we had were answered.
Good communication
Keep your personal views out of conversations with customers.
Katie was always so responsive and organized. We appreciated her care with handling such an important process.
Nothing at all
Everything
Cheryl was incredibly helpful and responsive. As a first time homebuyer, she patiently walked me through all my options and all the steps I needed to take, assisting me with everything and anything! Cheryl helped me get the right mortgage for my budget & checked in consistently throughout the process. I am extremely grateful for her hard work, advice, counsel and support.
Efficient, friendly, fast, accommodating, takes time to explain and listen
The entire team (Esmeralda, Virginia, Fairway, Stewart title) were really helpful and made the home buying process less stressful.
Lyndee was very responsive and enjoyable to work with. Professional with a personal touch.
Appreciated the time spent answering my questions as a first time home buyer. Also great communication across the board.
Everyone was very nice and supportive throughout whole process.
this is our first time buying a house. You explained the loan process very patiently, which made us feel very relieved and safe. Thank you again, jieyimei. It is you helped us own our first house in our lives. We will always remember this experience. I hope we can cooperate with jieyimei again in the near future.
Michelle- was very helpful in guiding us through the process
Justin‘s attention to detail and follow through made the experience very pleasant.
Everyone was so helpful and kind!
The whole process went very smoothly and Tony and the team really helped us through the process. It made our first home buying experience better than what we expected.
Garry always looks at options that are in best interest for our family.
Good communication, thorough explanations, personable, pleasant to work with, knowledgeable, would work with again in a heartbeat!
The team was always readily available to answer any questions / talk through the entire process. Everyone was very nice and easy to work with.
Easy communication
Josh made everything so streamlined and stress free for us!
You guys had amazing communication skills and took the time to walk us through every step thoroughly
Fast comms accuracy and overa felt down to earth working with Robb
Quick and easy. Good communication.
great communication, everything was explained very well for a first time home owner to understand.
Very communicative and available, he took the time to explain answers to all our questions. He was patient and helpful and made himself available on a weekends, and overall we had a wonderful experience working with him.
The great communication between Linda Fay and us
The whole team did an absolutely amazing job communicating with me, answering all my questions and concerns, and took the time to explain everything to me in terms id understand as a first time home buyer. I’m grateful for the entire team who made our purchase possible.
Answered all questions
She helped me every step of the way and answer all my questions. I love how she really helped me
Josh was amazing! He was extremely responsive, informative, and made everything for us so easy! We found a home we loved and Josh was able to get us qualified and get everything ready/done so we were able to purchase our dream home! Thank you Josh!!!
Quick close, good communication throughout made our first home buying experience a positive one, even in a tough market.
Emily was so incredibly understanding, helpful, kind, problem-solving...she's the best!
Good communication!
Great communication. Quick responses and made it easy.
N/a wonderful
Kyle was able to give clear guidance during the process and really helped make sure things ran smoothly. We are so grateful!
Garett and his team were extremely prompt whenever we had questions or concerns. We also felt like no matter what question we had during the process, it was answered with such professionalism. We went and also got quotes from another large financial institution before choosing to work with Garett and Fairway, and they were a lot less accessible and a lot less approachable. We are so happy with our choice of working with Garett and Fairway and will certainly recommend them to friends and family that might need these services!
Tim and his staff did a great job
- Frequent communication including weekly loan status emails - Depth of knowledge and ability/willingness to explain the process in detail - Always available to answer questions
Jennifer was incredibly helpful and so kind . We appreciate all the work she did for us and how quickly she was able to get it done . Even with such a delicate and complex process , we felt very involved and able to ask questions as needed. I really appreciate how personable she is and how invested it felt that she was in us finding our dream home. We are so happy to be where we are and know we couldn’t have done it without Jen !
Great advice and always there to support our questions and needs
From the beginning stages until closing, I experienced great and expedient communication. The entire process was seemless. I have purchased 4 homes over the years and this had to be the simplest I have experienced. I highly recommend Alex and the team.
Excellent communication and proactive warnings against spam with an overall general sense of care for us as clients made this experience smooth and easy.
Communication. Easy to work with. Respond quickly to emails and texts.
You make the process very smooth and fast
The frequent updates were great. Portal for documents was easy.
Victor and his team was very responsive and always was patient in answering questions from us as first time homebuyers. Thank you very much !!!
Vann has been great to work with and he has stayed in contact with me throughout my long homebuying process and walked me through every step. Beyond that the team as a whole was great in helping me always get my offers in by a deadline mostly on weekends outside of business hours.
Everyone was very helpful and supportive. Not only that but made me feel like I was a priority at all times.
Very efficient and responsive
Kelly was completely accessible throughout the process. She was super nice and the process painless.
Clear communication, prompt responses, clarification when needed, empathetic.
Mr Gary O’Conner has THE BEST communication skills and attitude ever! He was so knowledgeable and explained every step. Definitely would recommend him and his team to everyone! Awesome experience!!!
Toni's clear communication, and presentation of information helped us to make an informed decision
frequent updates that made it easy to get the loan closed over long distances
Tony is very knowledgeable and works quickly.
You made everything very easy. And very pleasant.
Katie is so amazing and makes you feel like you are her only client. She is always willing to answer any questions and is honest throughout the process.
Brian Slayton was very responsive, answered all my questions, and helped me throughout the whole entire loan process.
Communication was excellent
Roman was great help kept us informed and was very helpful
Phil answered all of our questions and went above and beyond to help get our loan squared away. he was also a wealth of knowledge when it came to getting our VA loan and helped us along the entire way, even with some changes along the way! Highly recommend Phil!
Really good
Kim Pounders and team were very attentive, very efficient and very patient with supporting me through the process of obtaining a mortgage loan.
Mike took the necessary time to explain the intricacies of the process and was available when we needed him. It was a great experience!
All of there hard work! And not giving up easily
Explain all the charges included in the settlement.
The numbers fluctuated so much. This felt stressful , confusing, and unnecessary. No one’s fault I’m sure.
Sergio and his team members are always available when needed. They would respond in a timely manner. My husband and I appreciated Sergio’s transparency and professionalism throughout our process.
Helpful advice and detailed instruction
I didn’t only buy a house but I feel like I made a new friend. Ben thank you for being you.
Zach was very understanding in the fact that I was a first time homebuyer and answered any questions I had even if they seemed like “stupid” questions. He walked me through the process from start to finish!
Brandon's customer service skills are top-notch. He made himself available 24/7, though we really tried to keep our communication to during regular business hours. He was always very quick to respond to any of our questions and he's just a really nice (and professional) person. He helped make a very stressful situation (aka buying a house) a little less stressful.
Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.
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