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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

The ease of everything electronic and an app showing the steps was something I was not expecting

Austin
Centerville
TN
Date:
5/17/2024
5
5555555

We had a tough time for the qualification process with other lenders. Melanie and team put efforts helped us to close.

Jithin
Georgetown
TX
Date:
5/17/2024
5
5555555

All the hard work put in by Becky and Hannah as well as keeping close contact during the process to keep us from worrying.

Jonathan
Renton
WA
Date:
5/17/2024
5
5555555

Jason was amazing

Natalie
Spokane
WA
Date:
5/17/2024
5
5555555

Amazing communication and keeping me up to date with everything.

Everette
Milbank
SD
Date:
5/17/2024
5
5555555

Travis is the best! He made buying a house on the finance side stress free! My husband and I can’t thank him enough for all he did for us and going above and beyond anytime of the day!

Whitney
Date:
5/17/2024
5
5555555

Pamela was great to work with throughout the entire process. She is friendly, professional and responsive. She was very helpful, knowledgeable and patient with us as we worked through gathering documents for underwriting. I highly recommend getting a loan through Pamela.

Robert
Date:
5/17/2024
5
5555555

Patricia was always available to explain all steps clearly. Very pleasant to work with!

Virginia
Pompano Beach
FL
Date:
5/17/2024
5
5555555

Jennifer was very helpful and informative and very quick to move us through the process. We are beyond grateful for all her help.

Yekaterina
Carlisle
PA
Date:
5/17/2024
5
5555555

Mike and his whole team were very responsive and communicative. Our questions were answered promptly every time- and we had a lot of questions!

Deborah
Rockport
MA
Date:
5/17/2024
5
5555555

Barb is a total joy to work with , very informative during every step of the mortgage process. Im only giving Barb 5 stars because there isn't an option to give more. I can't recommend Barb and her team at Fairway Mortgage enough.

Charles
Date:
5/17/2024
5
5555555

Over the period of many, many months - we have sent house after house to David and have been met with patience, diligence, commitment, guidance, and excitement! David has answered any question, at any point in time... even while he was at a Lightning game - David would answer the call and see where he can help. He embodies the balance of loving what you do and loving to help people. We are grateful for the many hours he devoted to helping us buy our first home, and we are beyond grateful for the person who David is!

Madison
Bradenton
FL
Date:
5/17/2024
5
5555555

The tech hub to upload docs was very good - made it simple and secure.

Marika
Chicago
IL
Date:
5/17/2024
5
5555555

The responsiveness Ashlee gave was outstanding. Every question I had was answered promptly, and any concerns were addressed immediately. This level of attentiveness made the entire experience smooth and enjoyable. Thank you for the exceptional service!

Brandon
Kingston
WA
Date:
5/17/2024
5
5555555

Diane said she was known for speed but without compromising thoroughness, and she definitely delivered on that promise. She clearly made us a priority and kept the entire process running smoothly and right on schedule. She also has a great personality and is just a very nice person to work with. We would highly recommend her for your next mortgage! We will be back for sure.

Jacob
Treasure Island
FL
Date:
5/17/2024
5
5555555

Communication and understanding

Cameron
Grand Rapids
MN
Date:
5/17/2024
5
5555555

Audra and the A team are beyond GREAT! I would not choose anyone else to help me through this process besides them

Courtney
Kansas City
MO
Date:
5/17/2024
5
5555555

it was easy and the team made in a painless experience

Darryl
Spring
TX
Date:
5/17/2024
5
5555555

Great communication & friendly

Julia
Phoenix
AZ
Date:
5/17/2024
5
5555555

Sharla Ellis and her team were great to work with. They patiently walked us through every step. It was difficult to work through things long distance, but Sharla and her team made everything as easy as possible. They were friendly, helpful, knowledgeable, and shared their wealth of experience and expertise. We enjoyed working with the team.

Sally
Clearfield
UT
Date:
5/17/2024
5
5555555

Quick response to competing offers, fast processing time.

Dylan
Metolius
OR
Date:
5/17/2024
5
5555555

Always there to answer are questions and was always on top of getting back to us, made it easy to understand everything

Timothy
Lake Villa
IL
Date:
5/17/2024
5
5555555

The whole process was quick and smooth!

Amber
Springfield
MA
Date:
5/17/2024
5
5555555

Communication

Tanya
Fairview
ND
Date:
5/17/2024
5
5555555

Great communication, customer service and patience during the process. Very easy to deal with and Overall fantastic experience.

Darren
Fairview
ND
Date:
5/17/2024
5
5555555

Shannon made me feel confident and comfortable during my new experience of acquiring a home loan.

Kristin
Saint Anthony
MN
Date:
5/17/2024
5
5555555

You guys worked very hard to put us in the house that we really wanted. Thanks for all your help.

John
Odenville
AL
Date:
5/17/2024
5
5555555

Everything is good

Beniam
Lancaster
PA
Date:
5/17/2024
5
5555555

Excellent communication from the team.

Alexia
Rockford
IL
Date:
5/17/2024
4
4444444

Estuvo bien solo que la diferencia horaria pudo ser algo complicado pero de ahí estuvo bien.

Sebastian
Pflugerville
TX
Date:
5/17/2024
5
5555555

Everything was good and fast ! Thanks!

Aleksandr
Ballwin
MO
Date:
5/17/2024
5
5555555

Communication was pertinent and easy. It was also simple to sign documents and submit what we needed too.

Lisa
Pensacola
FL
Date:
5/17/2024
5
5555555

Excellent communication. Friendly and helpful. Resourceful and patient as well as kind

Thomas
Lancaster
PA
Date:
5/16/2024
5
5555555

Ann answered all our questions immediately and was very easily reachable at any time.

Robert
Senoia
GA
Date:
5/16/2024
5
5555555

Robert was professional and help. He answered all of my questions and concerns

Alfonza
Myrtle Beach
SC
Date:
5/16/2024
5
5555555

always available

Luke
Spokane
WA
Date:
5/16/2024
5
5555555

Forrest was easy to work with and was able to move the process forward quickly. He picked up the slack where my previous lender had completely dropped the ball. He even got me a better interest rate than the one I was going to receive from the lender I started the process with.

William
Watertown
MN
Date:
5/16/2024
5
5555555

We were having issues with our original mortgage loaner so, we contacted Fairway and they treated us much better and filled our needs.

Mary
Bradenton
FL
Date:
5/16/2024
5
5555555

Great communication & just an overall great experience with Alesha!

Luis
Killeen
TX
Date:
5/16/2024
5
5555555

The process in general. Nothing Kevin did wrong.

William
Waretown
NJ
Date:
5/16/2024
5
5555555

Always answers her phone. Excellent communicating.

Jackie
Date:
5/16/2024
5
5555555

You saved us!

Eric
Fishers
IN
Date:
5/16/2024
5
5555555

Connor was very helpful and always available to answer any and every question

Andrew
Bryan
TX
Date:
5/16/2024
5
5555555

Nicole is so amazing with open communication throughout the whole process. She makes a daunting process as enjoyable as it can be.

Cason
Lake Stevens
WA
Date:
5/16/2024
5
5555555

Besides agreeing with all the other glowing reviews of David and his team we also recognize David to be a person with great Emotional Intelligence (EI). According to Google Emotional Intelligence (EI) is the ability to manage both your own emotions and understand the emotions of people around you. There are five key elements to EI: self-awareness, self-regulation, motivation, empathy, and social skills. With all the emotions involved in a home purchase we are grateful we found someone with a career of knowledge and great Emotional Intelligence to guide our experence.

Patricia
Bradenton
Date:
5/16/2024
5
5555555

Kristin made my first home buying experience very easy. She was quick with getting things done to get the earliest closing date possible. I will be recommending her and her team to anybody looking for their new home!

Jacob
Massillon
OH
Date:
5/16/2024
5
5555555

Communication

Zach
Fruitland
ID
Date:
5/16/2024
5
5555555

Eric and his wife were very thorough and were easily available when we needed information or had questions.

Brittney
Omaha
NE
Date:
5/16/2024
5
5555555

Tammy was very communicative and explained things in a way that was easy to understand! I’m super thankful for her and everything she did for me!

Karsyn
Dallas
TX
Date:
5/16/2024
5
5555555

Karen treated us like family throughout the entire process. She walked a long side us and explained each step of the home buying process to us. She was so encouraging and as first time home buyers, Karen made the process so easy. We truly couldn’t have done it without her and we are so thankful for her.

Kaelin
Lakeland
FL
Date:
5/16/2024
5
5555555

Dans professionalism and personal care through the entire process is unmatched. Whenever there was time sensitive documents needed he would be sure to reach out and assist in any way possible. Cannot thank him and his team enough.

Gabriel
San Tan Valley
AZ
Date:
5/16/2024
5
5555555

Great customer service, very knowledgeable, understanding and professional

Michael
Hamden
CT
Date:
5/16/2024
5
5555555

I was kept well informed

Charles
Perrysville
OH
Date:
5/16/2024
5
5555555

You guys were easy to get in touch with, you were fast and I felt like you put in the work and effort to close quickly as I requested.

Tristan
Mi Wuk Village
CA
Date:
5/16/2024
5
5555555

Very informative and timely.

Jane
Westfield
IN
Date:
5/16/2024
5
5555555

Very good communication, almost everything was virtual making it work very well with my schedule

Katherine
Arlington
WA
Date:
5/16/2024
5
5555555

Clear communication, fast service and painfree process

Milo
Seattle
WA
Date:
5/16/2024
5
5555555

Working with TONY was informative and he walked me through the whole process. It may have taken some time but he was able to work everything out to meet my expectations. Tony has done a great job by getting me into this house.

Harold
Crown Point
IN
Date:
5/16/2024
5
5555555

Very responsive, friendly and professional. Anthony made our home purchase easy.

Christopher
Nashville
TN
Date:
5/16/2024
5
5555555

The communication was clear and I felt I had a good understanding of what was going on through the whole process as a first time home buyer

Victoria
St Petersburg
FL
Date:
5/16/2024
5
5555555

Everyone was knowledgeable and very helpful

Tina
Pittsford
NY
Date:
5/16/2024
5
5555555

Jake was very helpful and the communication was direct and helpful

Marshall
Temple
TX
Date:
5/16/2024
5
5555555

Personal service and on-demand information.

Travis
Nokesville
VA
Date:
5/16/2024
5
5555555

Juan was great in helping us every step of the way and always available for us whenever we had any questions.

Brent
Dallas
TX
Date:
5/16/2024
5
5555555

How attentive everyone on the office was dealing with. Just how easy it was for me and that you got me approved..

David
Colchester
CT
Date:
5/16/2024
5
5555555

The help on the way

Adam
Douglas
WY
Date:
5/16/2024
5
5555555

communication and speed. we were able to close 2 weeks early. thats unheard of

Robert
Caledonia
OH
Date:
5/16/2024
5
5555555

Communication with the lender at the time we needed her availability. Answered all question. Quick follow up on email and text.

Brenda
Corning
CA
Date:
5/16/2024
5
5555555

Bob made the process so easy for us. He was excellent at communicating with us and supporting us.

Meghan
Genoa City
WI
Date:
5/16/2024
5
5555555

My closing is super smooth and the process of loan approval is a breeze working with Tim is easy

Sai
Surprise
AZ
Date:
5/16/2024
5
5555555

We enjoyed our entire loan experience with Ken. He answered our questions and concerns promptly. We met him at another property and he was so knowledgeable with property financing. It felt great to have a loan officer that is knowledgeable in the local Portland market. He also went to the title company during closing. Typically, we never see the loan agent but seeing him twice through this purchase was great! On another note, we wished that we Fairway would display rates to their customers on their website and not have to rely on the loan agent to check on rates. Displaying rates is being transparent with your customers. I felt that I was bothering Ken asking for rates daily and I couldn’t shop around since the rates were not easily accessible. Honestly, I believe that I could have secure a loan elsewhere with a lower rate.

Angela
Portland
OR
Date:
5/16/2024
5
5555555

Great service, specifically friendly and informative communication. I always knew what part of the loan process I was in and what was expected of me. The approval/underwriting portion was much easier and faster than I expected (I've heard some horror stories! LOL). Overall, it was not complicated and Joe did a great job explaining everything to me.

Carmen
Timberlake
NC
Date:
5/16/2024
5
5555555

Tanners communication is outstanding. Timely and patient and simplified when needed. He truly is a pro! We would 100% recommend him to anyone! Family and VIPs included !

Jo Anne
Olathe
KS
Date:
5/16/2024
5
5555555

Communication was great

Nicole
Aitkin
MN
Date:
5/16/2024
5
5555555

Team Doyle did an exceptional job with the whole process! They went above and beyond helping me complete the needed documents. They were accommodating to meet my busy schedule, even though they were probably swamped. I want to especially thank Julie for all the phone calls and gentle text reminders. You were so patient with me. Thank you.

Mayumi
Date:
5/16/2024
5
5555555

Constant communication, excellent level of professionalism, constant availability to answer questions and transparency with the client I. Terms of the process from start to finish.

Mariatou
Crofton
MD
Date:
5/16/2024
5
5555555

Transparency and providing information for all the important steps like property taxes

Fnu
Austin
TX
Date:
5/16/2024
5
5555555

Jo and her team were always available to us every step of the way. Great communication from everyone and always willing to answer questions clearly and precisely.

Tamika
Wiscasset
ME
Date:
5/16/2024
5
5555555

Chino Blaze OX

Carmen
Chicago
IL
Date:
5/16/2024
5
5555555

Shannon was always quick to respond to any questions or concerns we had and demonstrated a high level of knowledge in his field.

Tyler
Saint Anthony
MN
Date:
5/16/2024
5
5555555

All the great help

Daniel
Del Rio
TX
Date:
5/16/2024
5
5555555

Kyle is the best. Very knowledgeable and hands on. Great demeanor and handles things promptly. A true consummate professional.

Steven
Date:
5/16/2024
5
5555555

It wasn't things on your end. We just had a bit of a rocky experience due to our unique financial background and that we were traveling a lot during the underwriting process.

Ryan
Redmond
WA
Date:
5/16/2024
5
5555555

Jake made things easy

Blair
Fairfield
TX
Date:
5/16/2024
5
5555555

Rick was phenomenal to work with. He was quick to respond to any questions I had. Not only did he answer but also helped to educate me. He mad the whole process easy and stress free and genuinely had my best interest in mind. I would highly recommend him to anyone who will listen.

Bianca
South Hadley
MA
Date:
5/16/2024
5
5555555

Good communication, timely and accurate info.

Dustin
Elkhorn
WI
Date:
5/16/2024
5
5555555

Jennifer was really great with communicating with us. She always responded to all my questions in a timely manner. We glad we had her for our first experience as home buyers.

Jonathan
Hillside
IL
Date:
5/16/2024
5
5555555

Amazing communication, friendly team, always ensured we understood the process and answered all questions.

Christina
Surprise
AZ
Date:
5/16/2024
5
5555555

Lacy was amazing! She answered all of the questions I had quickly and in a way that was understandable.

Meredith
Shawnee
KS
Date:
5/16/2024
5
5555555

Everything was great, and friendly team to work with

Marvin
Perkiomenvlle
PA
Date:
5/16/2024
5
5555555

The team works together. They make everything easy. Very helpful throughout the process.

Faysal
Brooklyn Center
MN
Date:
5/16/2024
5
5555555

Attention to detail, Jerry was always available to take my calls and questions. Made the process easy to understand.

Angel
Woodstock
IL
Date:
5/16/2024
5
5555555

Quick response, everything promised was delivered

Jeffrey
Huntersville
NC
Date:
5/16/2024
5
5555555

Looking out for us.

Blake
Hartland
WI
Date:
5/16/2024
5
5555555

Everything went so smoothly and the constant communication helped alleviate a lot of potential slow downs.

Jonathan
Vestavia Hls
AL
Date:
5/16/2024
5
5555555

Ashland was an absolute pleasure to work with. She delivered on what she said, and was easy to understand. I would 10/10 recommend!

Todd
Hutchinson
MN
Date:
5/16/2024
5
5555555

Quick responses to our questions and smooth transition into closing on new house.

Joshua
Warrenton
VA
Date:
5/16/2024
5
5555555

Keith cared more about advising on financing for a home than being the broker for this specific mortgage.

Joseph
Seattle
WA
Date:
5/16/2024
5
5555555

You were extremely helpful, easy to communicate with, and available when we had questions! Made the process easy.

Nicole
Washington
PA
Date:
5/16/2024
5
5555555

Dolly was so easy to work with, kept everyone involved informed, she and her team were able close our transaction early which was so appreciated!

Christine
Surprise
AZ
Date:
5/16/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers