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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Kim Pounders and team were very attentive, very efficient and very patient with supporting me through the process of obtaining a mortgage loan.

Catherine
Decatur
GA
Date:
5/11/2024
5
5555555

Mike took the necessary time to explain the intricacies of the process and was available when we needed him. It was a great experience!

Cory
Lorton
VA
Date:
5/11/2024
5
5555555

All of there hard work! And not giving up easily

Aiden
Shelby
NC
Date:
5/11/2024
4
4444444

Explain all the charges included in the settlement.

Ernesto
New Port Richey
FL
Date:
5/11/2024
4
4444444

The numbers fluctuated so much. This felt stressful , confusing, and unnecessary. No one’s fault I’m sure.

Kaitlin
Rotterdam
NY
Date:
5/11/2024
5
5555555

Sergio and his team members are always available when needed. They would respond in a timely manner. My husband and I appreciated Sergio’s transparency and professionalism throughout our process.

Reena
Newark
CA
Date:
5/11/2024
5
5555555

Helpful advice and detailed instruction

Taylor
Johnson City
TN
Date:
5/11/2024
5
5555555

I didn’t only buy a house but I feel like I made a new friend. Ben thank you for being you.

David
Oroville
CA
Date:
5/11/2024
4
4444444

Zach was very understanding in the fact that I was a first time homebuyer and answered any questions I had even if they seemed like “stupid” questions. He walked me through the process from start to finish!

Mollie
Scottsville
NY
Date:
5/11/2024
5
5555555

Brandon's customer service skills are top-notch. He made himself available 24/7, though we really tried to keep our communication to during regular business hours. He was always very quick to respond to any of our questions and he's just a really nice (and professional) person. He helped make a very stressful situation (aka buying a house) a little less stressful.

Rebecca
N Las Vegas
NV
Date:
5/11/2024
5
5555555

The communication was always great! We got good feedback on how to improve my credit and we were never left in the dark about any steps or information that was missing or needed

Jerri-Ann
Fishers
IN
Date:
5/11/2024
4
4444444

The ease of access being able to talk to someone to ask questions regarding a home loan

Hunter
Pocahontas
AR
Date:
5/11/2024
5
5555555

Wes and his team are super professional, thorough and just overall very pleasant. They were always asking if we had any questions to reach out (and I did )and they always were there to do it sooner rather than later

James
Las Vegas
NV
Date:
5/11/2024
5
5555555

Quick and easy

Andrea
Waynesville
OH
Date:
5/11/2024
5
5555555

Made it smooth

Alfonso
Chicago
IL
Date:
5/11/2024
5
5555555

Ethan was quick to respond to any questions we had.

Kayla
Germantown
WI
Date:
5/11/2024
5
5555555

You made it easier to work thru all the jumble of paperwork.

Gwen
Horace
ND
Date:
5/11/2024
5
5555555

Everything was extremely easy and straightforward while working with Mike Zilli and his team. They worked around our busy schedule and made the process of buying a house less daunting, by making sure we had all of the information we needed and always being available for questions. They made it possible for us to close in two weeks on our dream house! I would highly recommend them for anyone buying a house who wants a seamless process.

Jessica
Madison
WI
Date:
5/11/2024
5
5555555

Great service

Tashi
Cary
NC
Date:
5/11/2024
5
5555555

Great experience! Bailey was awesome!

Ryan
Zebulon
NC
Date:
5/11/2024
5
5555555

He worked hard and got everything accomplished in a timely manner.

Kyle
Paradise
CA
Date:
5/11/2024
5
5555555

Hunter was a great communicator and made the entire process smooth. He calmly explained items more than once so that I was comfortable with understanding everything. Thank you, Hunter!

Daniel
Parker
CO
Date:
5/11/2024
5
5555555

Great communication about the process and documents needed. Raj is friendly and well-spoken and made it easy to answer any questions I had.

Riad
Des Plaines
IL
Date:
5/11/2024
5
5555555

Customer Service, responsiveness, calm demeanor, follow through.

Ty
Buckeye
AZ
Date:
5/11/2024
5
5555555

Alli did a great job throughout the entire process!

Aaron
Date:
5/11/2024
5
5555555

The personal attention Shannon provided during the process.

Juan
Reunion
FL
Date:
5/11/2024
5
5555555

Always there for us whenever we had any questions or needed clarification on any documents. Very friendly and helpful. Leanne and her whole team are amazing.

Brandon
Harrisburg
PA
Date:
5/11/2024
5
5555555

Very friendly, and very informative

Briana
Mohnton
PA
Date:
5/11/2024
5
5555555

Constant communication

Linda
Lafayette
TN
Date:
5/11/2024
5
5555555

Ray was super friendly, helped solve problems and overall was very excellent

Michael
Wilbraham
MA
Date:
5/11/2024
5
5555555

Oliver and his team were very professional and prompt with the entire transaction. Devon was absolutely amazing helping me navigate different mortgage situations to help me choose the right option for me. The entire team was “Johnny on the spot” and I could not give higher recommendations to work with them. Thank you team!

Lauren
Grosse Pt Frm
MI
Date:
5/11/2024
5
5555555

Colin is supportive, encouraging and super easy to work with. It always felt like a partnership and never a transaction.

Kimberly
Cary
NC
Date:
5/11/2024
5
5555555

Jacob and the whole team were amazing!

Andrew
Athens
GA
Date:
5/10/2024
5
5555555

John and his team were have the best communication skills, friendly, and most importantly get things done fast!

Isabelle
Columbus
GA
Date:
5/10/2024
5
5555555

The communication was fantastic, creativity to help get the numbers where we needed and the overall service!

William
Westfield
IN
Date:
5/10/2024
5
5555555

Rachel was the best! She was always there to answer my questions, help, find solutions, and make sure we were able to accomplish buying our first home!

Chelsea
Tamarac
FL
Date:
5/10/2024
5
5555555

Communication and response time was amazing. Everything was simple easy to understand. This is the third time that we have used Kai and I would continue to do so and recommend him to anyone who’s looking for financing.

Darin
Oceanside
CA
Date:
5/10/2024
5
5555555

The team is amazing. I can't think of anything off the top of my head. Outstanding work.

Harry
Atmore
AL
Date:
5/10/2024
5
5555555

as a first time buyers my wife and I we had the best buying experience with Amanda and the team, There work was flawless all the professionalism that they show Was exceptional, My wife and I, we never thought that this is will happen but today may/10/2024 We receive the key of our first house P.s Ben tobias The best team

Juan
Goodyear
AZ
Date:
5/10/2024
5
5555555

Sean was very responsive and easy to work with.

Megan
South Dennis
MA
Date:
5/10/2024
5
5555555

Prompt and courteous service! Quick turnaround and seamless transition!

Jeffrey
Salem
VA
Date:
5/10/2024
5
5555555

Makayla Eckert made it great, very fast, very friendly.

Kyle
Burnet
TX
Date:
5/10/2024
5
5555555

Kim and her team are alwas on thier A game!

Marie
The Villages
FL
Date:
5/10/2024
5
5555555

From our first conversation, Anthony has treated my husband and I as we were family. Definitely made this process that is normally stressful, stress-free! We can’t thank you enough Anthony! Thanks for being the absolute BEST!

Jennifer
Gallatin
TN
Date:
5/10/2024
5
5555555

Lindsey made it great. She kept in contact with me for every step of the process, she took my calls when I didn’t understand what was happening in the process and took the time to explain things, and made everything very easy. She was great to work with and I’m going to refer everyone I know who is looking to buy a house to her.

Dustin
Oldsmar
FL
Date:
5/10/2024
5
5555555

Tony is very responsive and did not seem inconvenienced to answer our questions or if we had to contact on weekends or outside of typical business hours. We were given very thorough explanations to our questions. Overall we were given very friendly customer service and treated respectfully!

Carly
Westchester
IL
Date:
5/10/2024
5
5555555

Communication of the status of your loan process was good. I was confused as to why some of the paperwork did not seem to be shared across all lender associates working on my loan.

Mary
Hurst
TX
Date:
5/10/2024
5
5555555

Wes himself. His availability. His ease of communication. His explanations for every step. His transparency. He's the best.

Michael
San Diego
CA
Date:
5/10/2024
5
5555555

Gerardo was very thorough and helpful throughout our loan process .

Melanie
Sahuarita
AZ
Date:
5/10/2024
5
5555555

Our financial documents are very complicated. It causes issues for many lenders. Skin was able to understand our documents and work with them with ease.

Ben
Newnan
GA
Date:
5/10/2024
5
5555555

The Staff were Amazing. And helped a lot

Ralph
Albany
NY
Date:
5/10/2024
5
5555555

Janiece made it great!!

Amanda
Fayetteville
NC
Date:
5/10/2024
5
5555555

Todd was very helpful and quickly answered all questions.

Ellen
Peculiar
MO
Date:
5/10/2024
5
5555555

John is quick to respond, knowledgeable, and patient. Did a great job in the education process for a first time home buyer.

Kelsey
Austin
TX
Date:
5/10/2024
5
5555555

Friendly, clear communication. There were no surprises and everything was explained well.

Brian
Peculiar
MO
Date:
5/10/2024
5
5555555

Can't think of a single thing that Marybeth didn't make as easy as possible.

Kevin
Hst Newcastle
DE
Date:
5/10/2024
5
5555555

Raquel was extremely informative and constantly kept up updated on our loan throughout the process. I recommend her services to anyone looking for a home!

Chloeonna
Blythe
CA
Date:
5/10/2024
5
5555555

Patrick was very responsive and clearly worked very hard to get everything completed for us. We made several changes along the way and he got those done quickly. We also appreciated the advice he gave us

Andi
Hartwell
GA
Date:
5/10/2024
5
5555555

Made the process quick and simple with no headaches

Dustin
Bedford
PA
Date:
5/10/2024
5
5555555

Very easy to communicate. The app was really nice to have

Kaylene
Helena
MT
Date:
5/10/2024
5
5555555

Mortgage experience taken to another level. Great job 👏

Uchenna
Galveston
TX
Date:
5/10/2024
5
5555555

Good honest people

William
Sahuarita
AZ
Date:
5/10/2024
5
5555555

Great communication all thru the process.

Patrick
El Dorado Hills
CA
Date:
5/10/2024
5
5555555

Uploading doc to the portal was quick

Carla
Des Plaines
IL
Date:
5/10/2024
5
5555555

Noooooooooo

Kenrick
Livingston
LA
Date:
5/10/2024
5
5555555

Michel was very upfront about costs and breaking down how our money was being spent. It was very helpful for us as we had no prior experience with home buying.

SIERRA
Bolivar
OH
Date:
5/10/2024
5
5555555

John & Ally were very knowledgeable in the space helping to easily walk through the entire process and explain any questions in depth and made us more confident in the process.

Taylor
Austin
TX
Date:
5/10/2024
5
5555555

Process was made clear, and I was kept well informed about the status of my loan.

Troy
Westborough
MA
Date:
5/10/2024
5
5555555

The care, patience, and professionalism. All my questions were answered quickly and thoroughly. Laura and Roxie proactively looked out for my best interests.

Erica
Tucson
AZ
Date:
5/10/2024
5
5555555

Paul is knowledgeable and experienced. He has always been a good communicator ready to answer questions and make things a good experience for his clients

Brady
Epping
NH
Date:
5/10/2024
5
5555555

Samantha was always there to answer our many questions, no matter what time of day. She was extremely clear in her responses and always guiding us in the right direction.

Erin
Beverly
MA
Date:
5/10/2024
5
5555555

Jill was very attentive to me. If I had a question or issue she would get back to me right away and provide fast options to fix the problem! I would highly recommend Jill Murray and her awesome team to anyone looking for a home! Thank you Jill and your team for everything you did for me. You made my dream of being a homeowner come true. I can't wait to buy the next house with you guys!

Gregory
Copperas Cove
TX
Date:
5/10/2024
5
5555555

Very quick to respond for my emails. The stuff always do their home work and I am really grateful i have worked with you guys. Thank you

Daniel
Kempner
TX
Date:
5/10/2024
5
5555555

You and your team are very successful in your work. We are satisfied with your work, you are a successful team.

Ahmad
Aurora
CO
Date:
5/10/2024
5
5555555

Alli was ALWAYS available and answered every question I had! I was never hesitant to reach out and will recommend everyone I know to use Fairway and Alli Vadas!

Breanne
Date:
5/10/2024
5
5555555

How fast and how all comments, questions, and concerns were addressed!!!

Andrew
Date:
5/10/2024
5
5555555

Cory was almost always available and if he wasn’t he would call me back as soon as possible. Believe me I had a lot of questions snd Cory never got aggravated with me and if he didn’t know the answer he would find someone who did. Great experience working with Cory and I would highly recommend him.

Larry
Odenville
AL
Date:
5/10/2024
5
5555555

I just had very little communication with her given the time it took to get everything done i think everything from the LOAN perspective went smoothly

ANDREA
Waxahachie
TX
Date:
5/10/2024
5
5555555

Nick was accommodating to my needs for buying a house. He helped get me a favorable rate for my loan and helped me navigate the house buying process. He was professional and friendly, and I believe that if I needed to buy another house, I would use him again.

Ethan
Severance
CO
Date:
5/10/2024
5
5555555

Very good communication.

Michael
Cedar Park
TX
Date:
5/10/2024
5
5555555

Christine’s personality made us feel comfortable and confident about the loan. We didn’t feel condescended or scolded for not knowing a ton about the process, we trust her and enjoy talking to her

Alyssa
Bishop
CA
Date:
5/10/2024
5
5555555

Very knowledgeable. Prompt responses. Professionalism. Amazing team.

Miguel
Houston
TX
Date:
5/10/2024
5
5555555

As a first time (clueless) home buyer, Tony was truly the best person I could have worked with as he made the entire process seamless and was there to answer any question I had along the way. I was told by many people that the closing process would take minimum 45 days and Tony ensured me we would be able to get it done in 30 and he absolutely delivered. Couldn’t recommend enough.

Nicole
Miami Beach
FL
Date:
5/10/2024
5
5555555

Cassie was personable and attentive, often double checking items and even stepping up and helping us with workload and deadlines! She's amazing. Made the whole experience run very smoothly and, even when we felt like we might have missed something or were falling behind, Cassie picked up the slack.

Caleb
Pensacola
FL
Date:
5/10/2024
4
4444444

This is our second time working with Bill Reynolds. He was easy to deal with the first time, so we are return customers.

Kimberly
Elkin
NC
Date:
5/10/2024
5
5555555

I am so thankful for everything. Everyone was quick to answer my questions even though I know you were busy with other clients. You were also encouraging and helped me to remain positive when I got discouraged. Thank you again for helping me buy my home.

Leslie
Manhattan
KS
Date:
5/10/2024
5
5555555

Kirby and Teri were very prompt in responding to our questions. Teri was very patient and explained everything to me, as this was my first time buying a home.

Ellen
Imbler
OR
Date:
5/10/2024
5
5555555

Everything about the loan process went amazingly and every interaction with Roman felt like an interaction with a friend. Would recommend 10/10!

Isaac
Tucson
AZ
Date:
5/10/2024
5
5555555

Great communication with Tori . She was available Everytime I had a question . Friendly .

Gustavo
Stockton
CA
Date:
5/10/2024
5
5555555

Everyone was working to get things done in a timely manner and was patient explaining any questions we had

Robert
Chesterfield
VA
Date:
5/10/2024
5
5555555

The patience that you guys had

Vanessa
Killeen
TX
Date:
5/10/2024
5
5555555

Speed, communication, and knowledge. Arthur and his team was efficient from the pre-approval to the close. We were able to close within 3 weeks!

Harry
Aurora
CO
Date:
5/10/2024
5
5555555

Joanna is very efficient, knowledgeable, great communication, she is the best! I had a loan officer that told me it would take me 6 months to be able to buy a house and she made it happen in a month! She’s absolutely amazing!! And the best customer service I’ve had! I will definitely recommend her to friends and family! Thank you so much Joanna!! God bless!

Carmen
Eagle Pass
TX
Date:
5/10/2024
5
5555555

Hailey made it great! Sweet, personable, gracious, and always cheerful and pleasant-she made the spending of all our money on 4 walls and a roof an effortless and smooth experience.

Angeliese
Spokane
WA
Date:
5/10/2024
5
5555555

Joanna and Gilma went out of their way to make it happen. They kept us updated the entire time. I will definitely recommend their services tk friends and family.

Kimberly
Eagle Pass
TX
Date:
5/10/2024
5
5555555

Noel and Darcy are excellent communicators, provide sage advice and utilize technology to keep us up to date on the entire loan process. Moreover, they've earned my trust over the years which to me, means everything.

Roger
The Dalles
OR
Date:
5/10/2024
5
5555555

Friendly to work with and constant communication

Joseph
Brentwood
TN
Date:
5/10/2024
5
5555555

Love working with Mike and the team. This is my second home purchase with them and both experiences have far exceeded my expectations. Mike goes above and beyond to guide you through the home buying process but has also given me a ton of additional very solid advice and recommendations on all things related to the process. I referred a friend to work with Mike on her home purchase this year and she had the same great experience. I will always use Mike and team.

Barbara
Berwyn
IL
Date:
5/10/2024
5
5555555

The communication and the attention each team member provided was excellent!

Kylie
Pingree Grove
IL
Date:
5/10/2024
5
5555555

Great communication.

John
Littleton
MA
Date:
5/10/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers