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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Tammy Barr and the staff at fairway Mortgage are the epitome of professionalism and work hard to make the entire transaction run with ease. I look forward to working with her again.

Elisa
Ripley
TN
Date:
5/6/2024
5
5555555

His ability to not give up on us

Sergio
Maricopa
AZ
Date:
5/6/2024
5
5555555

Branden kept us updated every step of the way.

Antionette
Barling
AR
Date:
5/6/2024
5
5555555

You guys did an amazing job! Much appreciated

Kevin
San Antonio
TX
Date:
5/6/2024
5
5555555

Nate was amazing!! Very professional!!

Christopher
Caledonia
MI
Date:
5/6/2024
5
5555555

Team was very knowledgeable and easy to communicate with. I always felt that they were available, either by phone or email or app. Great support from start to finish.

Janeen
Asheville
NC
Date:
5/6/2024
5
5555555

Ben answered every question and responded in a timely manner to all communication. Super easy to work with and made everything easy to understand. His associate, China, was also fantastic and helped a lot with getting the home insurance handled. Both had great professionalism and we felt very listened to about our budget. Absolutely wonderful experience with how easy they made it.

Kylee
Mount Airy
GA
Date:
5/6/2024
5
5555555

Josh was with us through the whole homebuying process. We loved working with him :)

Palvi
Port Orchard
WA
Date:
5/6/2024
5
5555555

The whole team was very responsive and professional, I trust them a lot and was very satisfied with the whole process!

James
Knoxville
TN
Date:
5/6/2024
5
5555555

She was very friendly and professional and she made the entire process easy to understand.

Jacob
Port Orchard
WA
Date:
5/6/2024
5
5555555

Justin kept us up to date at all times and we were able to get a hold of him or his assistant to answer any questions in a very timely manner. He closed quickly on our loan, even before the initial closing date!

Anatoly
Puyallup
WA
Date:
5/6/2024
5
5555555

Easy, simple, clear concise directions. Helpful with questions, always available.

Keith
Monument
CO
Date:
5/6/2024
5
5555555

I would like you to say thank you from the bottoms of my heart for all your help throughout the whole process. Your team has truly blessed me and my family and we Greatly Appreciate you all!!

Crystal
University Pk
IL
Date:
5/6/2024
5
5555555

Brad made the process smooth and made me feel welcome to reach out at all times with questions.

Lewis
High Point
NC
Date:
5/6/2024
5
5555555

The communication

Moises
Lowell
MA
Date:
5/6/2024
5
5555555

Communication was clear and timely and of course everyone was very friendly!

Lisa
Omaha
NE
Date:
5/6/2024
5
5555555

Dusti and Jackie were knowledgeable, efficient and so friendly and pleasant! Such a great experience and all done in record speed! ☺️

Monte
Peoria
AZ
Date:
5/6/2024
5
5555555

It was pretty easy

Robert
Midwest City
OK
Date:
5/6/2024
5
5555555

Excellent communication

Michelle
Bedford
MA
Date:
5/6/2024
5
5555555

Excellent job

Muhammad
Irving
TX
Date:
5/6/2024
5
5555555

Patience and her team were timely and considerate. We were very pleased.

Cody
Lakeville
MN
Date:
5/6/2024
5
5555555

every step of the process was fully explained so it was easy to understand what was going on

Susan
Omro
WI
Date:
5/6/2024
5
5555555

The personalized videos going over the documents.

Warren
Indianapolis
IN
Date:
5/6/2024
5
5555555

Mike was so communicative! He was kind and helped us in every way possible!! Felt like we were old friends!!

Hannah
Floral City
FL
Date:
5/6/2024
5
5555555

The amazing communication and weekly updates as we got closer to closing. I never felt lost or confused with the process. I would highly recommend Chris and his team, to anyone looking to buy a home.

Kiersten
Mansfield
OH
Date:
5/6/2024
5
5555555

Quick communication, easy friendly responses

Brian
Anaheim
CA
Date:
5/6/2024
5
5555555

Frank was always available to help, even on his PTO. He also made the process very simple and easy to understand

James
Angier
NC
Date:
5/6/2024
5
5555555

Mark and his team worked hard to make the sale of my house. They had my best interest in mind Thank you

Wendy
Kenosha
WI
Date:
5/6/2024
5
5555555

I loved the convenience of fairway. We were able to submit everything they needed securely through an app. Jaime was very thorough and patient with us throughout the whole process.

Kaycee
Uvalde
TX
Date:
5/6/2024
5
5555555

GREAT experience

Sarmour
Saint Charles
MO
Date:
5/6/2024
5
5555555

Chad was very honest and easy to work with

Joseph
Crown Point
IN
Date:
5/6/2024
5
5555555

Informative every step of the way. Communication was on point.

William
Indian Trail
NC
Date:
5/6/2024
5
5555555

Kim is very thorough and took us through all of the steps seamlessly. I would recommend her to everyone!!! She is awesome.

Dawn
Charlotte
NC
Date:
5/6/2024
5
5555555

The closing happened 2 weeks earlier than expected only because of the amount of effort Dana put in. Truly a great asset for any company. Pleasure to work with and an amazing woman to have helping me the entire way. I can't give enough praise for the amount of effort she put in. Truly amazing. Made the experience enjoyable. Thank you

Chad
Hesperia
CA
Date:
5/6/2024
5
5555555

Phenomenal communication. We were first time buyers and he really walked us through everything and made sure we understood.

Tyler
Bedford
MA
Date:
5/6/2024
5
5555555

Quick responses and open communication

Taylor
Granbury
TX
Date:
5/6/2024
5
5555555

The Storteboom Team at Fairway went above and beyond my expectations as usual. Very responsive to emails, texts and voicemails. They always made clear what was due when and were friendly about it. Highly recommended.

David
Scottsbluff
NE
Date:
5/6/2024
5
5555555

Everything. Especially my man Gary

Dylan
Louisville
KY
Date:
5/6/2024
5
5555555

Edee was always available and answered all the random and specific question I had.

Michael
Seattle
WA
Date:
5/6/2024
5
5555555

I was pleased with the level of service and the fact that promises made were kept ahead of schedule given a difficult time for the family

Sameen
Phoenix
AZ
Date:
5/6/2024
5
5555555

Communication was great and the timeliness on when documents needed to be completed/submitted was great as well.

Michael
Austin
MN
Date:
5/6/2024
5
5555555

Sharon was extremely personable, professional, and also extremely educated with process. She was patient and was always available to answer questions and guide us through the process

John
Mobile
AL
Date:
5/6/2024
5
5555555

Kevin was incredibly helpful throughout the process, offering sage guidance when prompted.

Matthew
Hopewell
NJ
Date:
5/6/2024
5
5555555

It was the easiest, most professional and least stressful lending experience I've ever had.

Robin
Waldoboro
ME
Date:
5/6/2024
5
5555555

Shannon was very easy to work with and was available and easily reachable to answer any of our questions and concerns.

Austin
Cloquet
MN
Date:
5/6/2024
5
5555555

Kim is a wonderful person and very professional. She helped me with all the steps to be able to buy my house.

Yanina
Manassas
VA
Date:
5/6/2024
5
5555555

Knowledge on every aspect of lending Quick responses/ working 7 days a week Weekly updates

Landen
Franklin
TN
Date:
5/6/2024
5
5555555

I had an excellent experience with Brian Slicher and his team. From the very beginning, their customer service was outstanding—friendly, informative, and always available to answer any questions I had. The application process was incredibly smooth and much faster than I anticipated, which really helped ease a lot of the stress typically associated with loans. The communication from their team was exceptional. They kept me updated at every step, ensuring that I always knew the status of my application and what to expect next. The terms of the loan were very competitive and were explained in detail, which made me feel confident and secure in my decision to go with them. What really set Brian and his team apart was their motivation when times were uncertain. This personal touch made a huge difference and showed their commitment to outstanding customer service. I highly recommend Brian to anyone looking for a hassle-free lending experience!

Gabrielle
Owings Mills
MD
Date:
5/6/2024
5
5555555

Christine and her team were so responsive. We applied for pre-approval over a year before finding a house to buy, and she kept in touch the entire time. When our financial circumstances changed midway through, they promptly recalculated to maintain our pre-approval. I didn't even bother determining if other lenders had a lower interest rate because I was so pleased with Christine and her team.

Ellen
Mckinleyville
CA
Date:
5/6/2024
5
5555555

Craig made our experience with getting our preapproval and later securing our loan, very easy. If we had questions, he answered them via email, text or call within minutes! His professionalism was amazing and appreciated!! A+++

Robert
Boston
MA
Date:
5/6/2024
5
5555555

Joe and his team

Susan
Kenosha
WI
Date:
5/6/2024
5
5555555

Travis helped me feel like a friend in the home buying process. Thankful for his support & hard work to help us process our loan.

Seth
Gallatin
TN
Date:
5/6/2024
5
5555555

Ariel was helpful and friendly. Ariel helped navigate requirements and find what worked best for my family. Definitely will be recommending Ariel at Fairway Mortgage to friends and family :)

LeighAnn
Port Orchard
WA
Date:
5/6/2024
5
5555555

Nate was extremely responsive, patient and kind. He explained everything to me in great detail and made me feel really taken care of. I would go back to him in a heartbeat and the next person I know that needs a loan will know that no one is better than Nate.

Blake
Salem
MA
Date:
5/6/2024
5
5555555

Great with first time home buyers! Patient with all our questions and worked with us to get the interest rate down

Natasha
Denver
CO
Date:
5/6/2024
5
5555555

Everything from start to finish. Mr. Gust answered all our questions in a very timely manner, and seamed more then ready to help us anyway he could.

Curtis
Bismarck
ND
Date:
5/6/2024
5
5555555

Forrest was extremely responsive, and helped get all of our financing ready quickly to allow us to make a deal quickly and not miss out on any opportunity. He was also good at getting creative with the financing structure to meet our needs

Omar
Chanhassen
MN
Date:
5/6/2024
5
5555555

Very helpful, a lot of communication, and patient with our process.

Jazmin
Phoenix
AZ
Date:
5/6/2024
5
5555555

Ericka answered all our questions quickly and with great detail.

David
Las Vegas
NV
Date:
5/6/2024
5
5555555

Mel was so communicative and went above and beyond for the entire time process - she always made time to answer big and small questions and went to bat for our approvals!

Jazmine
Wasilla
AK
Date:
5/6/2024
5
5555555

Tony Ellis was wonderful at getting me started and referring me over to Lauren, who was fantastic in every way!

Matthew
Palm Springs
CA
Date:
5/6/2024
5
5555555

Michelle was responsive, took the time to educate me on the process when needed, provided context and let me know what to expect. She also provided a competitive offer in addition to the best service and being the most informative of all 4 potential lenders I spoke with

Meghann
Washington
DC
Date:
5/6/2024
5
5555555

Easy to contact and always willing to answer our questions.

Ashley
Plaistow
NH
Date:
5/6/2024
5
5555555

Friendly and professional service

Alexander
Middleton
WI
Date:
5/6/2024
5
5555555

speedy service and constant updates on the process

Hilary
Frisco
TX
Date:
5/6/2024
5
5555555

Had our best interests in mind throughout the entire process.

Rayanna
Nampa
ID
Date:
5/6/2024
5
5555555

Toni's support, open communication, willingness to drive the deal to make it happen

Tobias
Duluth
GA
Date:
5/6/2024
5
5555555

Thorough follow ups always keeping us in the loop. Very professional team

Marshall
Eagan
MN
Date:
5/6/2024
5
5555555

Su manera de comunicarse fue muy buena y su atención

Jan
Fairfield
OH
Date:
5/6/2024
5
5555555

The professionalism, the quickness in response to me and my brother from Theresa, overall great experience. We loved working with her. Will continue to do so, and refer her to friends and family members.

Fernando
Portland
OR
Date:
5/6/2024
5
5555555

Communication

Jenna
Plantation
FL
Date:
5/6/2024
5
5555555

Nicholle is an expert in her field. She coached us through ever step of the process with a smile. I would highly recommend her because of her patience and flexibility in making everything just right for me and my family.

Gregory
Sedona
AZ
Date:
5/6/2024
5
5555555

Jenni was very communicative. We were first time homebuyers so we were new to the whole process. Jenni was extremely helpful throughout the process, and was always available to answer our questions. We felt like we were in great hands with Jenni, and really trusted her judgement. We will definitely recommend Jenni to friends in the future! Thanks so much Jenni - you have been awesome and made sure we had a really great homebuying experience! =)

Maria
Longview
WA
Date:
5/6/2024
5
5555555

Jill was very helpful, fast, kind, caring and so great to work with. Will definitely recommend her to anyone that could use her service. Thanks Jill

Ashley
Minot
ND
Date:
5/6/2024
5
5555555

Communication and availability.

Ashton
Midlothian
VA
Date:
5/6/2024
5
5555555

Great communication and stayed on top of every step.

John
Darlington
SC
Date:
5/6/2024
5
5555555

Everyone was extremely helpful!

Hunter
Fort Wayne
IN
Date:
5/6/2024
5
5555555

Exceptional Service from Aaron Bush, Jim an Heather, at Fairway Independent Mortgage Company I recently had the pleasure of working with Aaron Bush and his team from Fairway Independent Mortgage . From start to finish, the experience was nothing short of exceptional. Aaron Bush and his team exhibited a level of professionalism, expertise, and dedication that exceeded my expectations. Throughout the process, they demonstrated an in-depth understanding of the lending market, providing valuable insights and guidance tailored to my specific needs. They were always available to answer any questions I had and ensured that I felt informed and confident at every step of the way. What truly set Fairway’s team apart was their unwavering commitment to finding the best possible solution for me. They took the time to thoroughly assess my financial situation and preferences, and worked tirelessly to secure a loan that not only met but exceeded my expectations. Additionally, Fairway’s team went above and beyond to make the entire process as smooth and stress-free as possible. Their attention to detail, responsiveness, and proactive communication ensured that everything progressed seamlessly, from application to approval. Overall, I cannot recommend Fairway independent mortgage company highly enough. If you're in need of lending services, look no further. With Aaron, Jim and Heather by your side, you can rest assured that you'll receive top-notch service, personalized attention, and results that exceed your expectations.

Mario
El Paso
TX
Date:
5/6/2024
4
4444444

Friendly folks, easy to talk to. Explained every step of the process. I especially appreciated the weekly updates on the status of the loan and the steps it was at.

Paige
Gower
MO
Date:
5/6/2024
4
4444444

Ricardo was amazing and extremely responsive throughout the process. He was transparent and always willing to answer my questions anytime I called. Ralph was very thorough with my loan process as well and helped me get a great interest rate.

Nailah
Lauderdale Lakes
FL
Date:
5/6/2024
5
5555555

You just made the process so very easy. This can be really daunting but if people just reach out you're there to help him and walk them through the whole process

Thomas
Ellensburg
WA
Date:
5/6/2024
5
5555555

Responsive, friendly, easy to work with

Matthew
Shoreview
MN
Date:
5/6/2024
5
5555555

She asked us call her any time if we face any issue in future

Anton
Middletown
DE
Date:
5/6/2024
5
5555555

Enthusiastic and helpful staff, clear communication, easy to use app.

Breann
Blue Springs
MO
Date:
5/6/2024
5
5555555

Marisol was very professional and productive. Always friendly and supportive. She was extremely patient with me dealing with all of the documents we she had to explain and I had to sign. She made a very stressful process very easy to manage.

Sean
Hazel Crest
IL
Date:
5/6/2024
5
5555555

Great communication, easy process and clear expectations

Martin
Chandler
AZ
Date:
5/6/2024
5
5555555

Very responsive and helpful.

Jordan
Saint Charles
MN
Date:
5/6/2024
5
5555555

Ryan was amazing! He stayed in contact with us every step of the way! We never had to worry about a. Thing. He Was there when we needed. He helped us find the best loan for our needs! We really appreciate all his hard work getting us into our new home! :)

Lindsay
Temple
TX
Date:
5/6/2024
5
5555555

Prompt communication, thorough guidance, and willingness to accommodate our needs.

Thomas
Springville
AL
Date:
5/6/2024
5
5555555

Ethan's responsiveness and timeliness

Kevin
Germantown
WI
Date:
5/6/2024
5
5555555

The personal attention we received during the purchase of our home was amazing. All of our questions were answered quickly and professionally regardless of how obnoxious I was when asking.

Mark
Terrell
TX
Date:
5/6/2024
5
5555555

Louise was diligent, proactive, and helpful. She spoke to me any time I had a question and to was evident she cared about helping me to the best of her ability. I could not imagine how this experience would have gone, if it had not been for her wonderful help.

Benjamin
Bristol
CT
Date:
5/6/2024
5
5555555

A very easy process for my first time home buyer mortgage process. Tim was excellent and very helpful in guiding me through this process, helping me with the lawyer and insurance. Also a very fast timeline and everything was done quickly.

Julie
Watertown
MA
Date:
5/6/2024
5
5555555

Aaron and Jim are completely on point and accurate with everything they say and do.

Michael
Argyle
TX
Date:
5/6/2024
5
5555555

Teresa, made me feel I was her priority always helpful, reliable, knowledgeable and never left me to wonder

Ivan
Surprise
AZ
Date:
5/6/2024
5
5555555

Super helpful and willing to explain everything.

Garrett
Cozad
NE
Date:
5/6/2024
5
5555555

Communication was fantastic, Josh kept us informed throughout the process. We had a fantastic experience with Josh and his team.

Stephen
Meridian
ID
Date:
5/6/2024
5
5555555

Jen was on top of it for us and made us feel comfortable with the options she was outlining. We felt she had our best interest in mind.

Jacob
Escondido
CA
Date:
5/6/2024
5
5555555

Aaron and his team always provides us with updates and are available to answer any questions we have.

Jingga
Plano
TX
Date:
5/6/2024
5
5555555

Very communicative and easy to reach.

Christina
New Britain
CT
Date:
5/6/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers